Questions, answered

UK delivery is free on orders over £45. For orders under that, standard delivery charges apply at checkout based on your location and chosen shipping speed.

Orders are hand-packed and dispatched within 3 working days. UK standard delivery typically takes 3–5 business days from dispatch.

Yes, we ship internationally. We currently ship to the United States, Canada, Australia, New Zealand, and selected European countries. Customs charges, duties, and taxes vary by destination and may be the customer's responsibility.

All Mimari candles are made from 100% soy wax with a cotton wick, hand-poured in small batches. We use soy rather than paraffin because it burns cleaner and more evenly — you can read more about why on our Journal.

Yes — Second Skin was formulated to absorb quickly without feeling greasy, and to work across all skin types. It's infused with Sea Buckthorn and Aloe Vera. If you have particularly sensitive skin or known allergies, we'd always recommend checking the full ingredients list on the product page first.

Yes — every Mimari product is vegan and cruelty-free.

Each Mimari candle has an approximate burn time of 40 hours, following the candle care steps below to get the most even burn.

Trim the wick to 5mm before each burn, let the wax melt fully across the surface on the first light to avoid tunnelling, and keep it away from drafts. Full care instructions are included with every candle.

Each pre-scented pad typically lasts 2–3 weeks depending on use and conditions inside the car. Refill packs of 10 pads are available for each collection.

We offer a 30-day return window from the date you receive your order. Candles, diffusers, and car scent products can be returned if unused and in their original packaging. For hygiene reasons, Second Skin Lotion can only be returned if unopened and unused. Return postage is covered by the customer unless the item arrived faulty or damaged. Once we've received and checked your return, refunds are processed to your original payment method within 5 working days.

Get in touch within 48 hours of delivery with your order number and a photo of the damaged item, and we'll arrange a free replacement or full refund — whichever you'd prefer. You won't need to cover return postage for a damaged or faulty item.

Each collection features a different crystal, sustainably sourced and hand-placed: Orange Calcite (Mexico) for Becoming, Green Calcite (Mexico) for Stillness, Rose Quartz (Brazil) for Belonging, and Red Jasper (South Africa) for Tradition.

The associations we share for each crystal are traditional ones, passed down through crystal folklore — not medical or therapeutic claims, and not a substitute for professional advice. We include them because they're part of each collection's story, not because we're asserting they have a measurable effect.