Shipping policy
Shipping Policy
Last updated: [insert date before publishing]
Here's everything you need to know about how your Mimari order gets to you.
Dispatch Time
Every order is hand-packed by our small team and dispatched within 3 working days of being placed.
Where We Ship
| Zone | Countries | Carrier | Cost |
|---|---|---|---|
| United Kingdom | UK | Royal Mail (Tracked 24 or Tracked 48) | Free on orders over £45, otherwise calculated at checkout |
| European Union | All 27 EU member states | DHL Express Worldwide | Calculated at checkout |
| North America | Canada, United States | DHL Express Worldwide | Calculated at checkout |
| Oceania | Australia | DHL Express Worldwide | Calculated at checkout |
Delivery times vary by destination and are shown at checkout once you enter your address.
Customs and Import Charges
For orders shipped via DHL Express (EU, North America, and Oceania), duties and taxes may be prepaid at checkout depending on the option selected. Where they aren't prepaid, your parcel may be subject to import duties, taxes, or customs charges applied by your country's customs authority, which are the responsibility of the customer.
Tracking Your Order
Once your order is dispatched, you'll receive a shipping confirmation email with a tracking link. UK orders are tracked via Royal Mail; international orders via DHL Express.
Delayed or Missing Orders
If your order hasn't arrived within the expected delivery window, get in touch with your order number and we'll look into it with our courier on your behalf.
Contact Us
If you have any questions about shipping, get in touch at hello@mimari.co.uk or call 01530 560177.
